Return & Refund Policy

At Urganica, we strive to provide a simple, transparent, and satisfying experience for our customers.

If you are not completely satisfied with your purchase, please review the conditions below regarding returns, exchanges, and refunds.

Returns

We accept return requests within [NUMBER] days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase or an order number may be required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or refunded, including:

• Opened or used products

• Products damaged after delivery

• Sale or final sale items

• Gift cards

Damaged or Incorrect Products

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect product, please contact us within [NUMBER] days of receiving your order so that we can assess the situation and provide an appropriate solution.

Exchanges

We accept exchanges only in certain cases and subject to product availability.

The fastest way to receive a replacement product is generally to return the eligible item and place a new order.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be automatically issued to your original payment method within a few business days.

Please note that banking processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless otherwise specified or if the return results from an error on our part.

Order Cancellations

We do our best to process orders as quickly as possible.

If you wish to cancel or modify an order, please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that it can be modified or canceled.

Contact Information

For any questions regarding returns or refunds, please contact us:

Company Name: URGANICA INC

Address: 4395 Rue de Verdun, Montreal, QC H4G 1L7, Canada

Email: contact@urganica.ca

Phone: +1 (438) 223-7658