Shipping Policy

At Urganica, we are committed to preparing and shipping your orders with care and as efficiently as possible.

Please read the following information regarding our shipping policy.

Order Processing

Orders are generally processed within 2 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may vary during periods of high demand, promotional events, or exceptional circumstances.

Delivery Times

Estimated delivery times depend on your location and the shipping carrier selected.

Delivery estimates displayed at checkout are provided for informational purposes only and do not constitute a delivery guarantee.

Urganica is not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Customs procedures

• High shipping volumes

• Circumstances beyond our reasonable control

Shipping Fees

Shipping fees are calculated at checkout based on the destination and shipping method selected.

Any free shipping promotions will be clearly indicated on the website.

Order Tracking

When a tracking number is available, it will be sent to the email address provided at the time of purchase.

Customers are responsible for providing accurate and complete shipping information.

Incorrect Shipping Address

Urganica cannot be held responsible for lost or delayed packages resulting from an incorrect or incomplete shipping address provided during checkout.

If an order is returned to us due to an invalid address, additional shipping fees may apply for reshipment.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, Urganica cannot guarantee the security of the package after delivery.

If you believe a package has been lost or stolen, please contact the shipping carrier as well as our support team so that we may assist you to the extent possible.

International Shipping

International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges are the responsibility of the customer.

Delivery Delays

While we make every effort to ensure timely deliveries, delays may occasionally occur and remain outside of our control.

We appreciate your understanding and patience.

Contact Information

For any questions regarding shipping, please contact us:

Company Name: URGANICA INC

Address: 4395 Rue de Verdun, Montreal, QC H4G 1L7, Canada

Email: contact@urganica.ca

Phone: +1 (438) 223-7658